Frequently Asked Questions

What is your return policy?

Restocking Fees and Other Charges

Nope, Not here! We do not charge any re-stocking fees.

Do you offer phone support?

Where are you located?

Online Subaru Parts is located at 195 Sunrise Hwy, Lindenhurst, NY 11757, United States. This is our physical store and where orders ship from as well.

Where can I find installation instructions

Install instructions are usually linked within the product page, If a product does not show instructions please contact us and we will happily provide them.

What is your Shipping Protection Program?

When selected at checkout our shipping protection program offers you a peace of mind guarantee against lost, stolen or damaged products within your order. Upon notification of any of the aforementioned circumstances our customer service team will work swiftly and diligently to provide you with a replacement item. Our program does not cover instances where the original shipping address was incorrectly entered or any address changes made after the order is placed.

Taxes, duties and brokerage fees

These fees are in addition to shipping costs paid on the order and will be due COD by the courier. When making international purchases or shipments, it's important to be aware that taxes, customs duties, brokerage fees and any other import-related fees are the responsibility of the person receiving the goods. These charges can vary depending on the destination country's regulations and may be assessed by customs authorities upon the arrival of the package. It's advisable for customers to research and understand their country's specific import policies and associated costs before placing an order to avoid any unexpected expenses when receiving your order.

Canadian Shipments

UPS is our carrier of choice. Shipping costs do not include duties, taxes or brokerage fees which will be due at the time of delivery. This amount is in addition to the shipping charges paid on your order.

Shipping Time

Do you offer international shipping?

Indeed, we do offer international shipping services. However, for sizable freight items destined for international locations, it's essential to engage the services of a freight forwarder who will facilitate the delivery to your ultimate destination. Take note that shipping costs exclude duties, taxes, and other fees that will be due during delivery. These fees will be on top of your initial order payment.

Who do I contact if my order is damaged or lost in transit?

If your order arrives damaged or is lost, we apologize for any inconvenience this may have caused. Do not initiate a claim directly with the carrier. Please contact our dedicated customer support team as soon as possible through https://www.onlinesubaruparts.com/contact-us. Our team will guide you through the process of reporting the damage and provide instructions on how to document it. We kindly ask that you provide us with photos of the box both inside and out, the shipping label, and the damaged item. This visual documentation will assist us in expediting the resolution process. Your concerns are important to us, and we will work diligently to make things right for you.

What carriers do you use?

We rely on UPS and USPS to handle our ground orders. However, for freight orders, we collaborate with a diverse range of highly regarded and trusted shipping companies. This approach allows us to provide flexible and efficient shipping solutions tailored to the specific needs of our customers' freight shipments. Please note, at this time we do not offer expedited shipping.

Are the OEM parts and accessories for sale on your website in stock?

Our online parts catalog is dynamic and is not an exact reflection of the availability of our items. Our prices are subject to change and may become out-of-stock or discontinued. To ensure the availability of the exact part you need, contact us immediately.

What are your payment methods?

We accept Visa, Mastercard, American Express, Discover, Apple Pay and Amazon Pay. We DO NOT accept Cash on Delivery (COD) orders. Take note that All orders are charged in full once you place and confirm your order.

What are the Subaru Parts Warranties?

What Payment methods do you accept?

Pricing

All prices are as current as possible at the time of printing. They are subject to change without prior notification. We do our best to make as few changes as possible. All prices are in USD unless otherwise noted at checkout.

What currency are your prices in?

As a U.S business all of our pricing is in USD

How can I track my order?

Once your order is completed you will receive carrier tracking via email. Please allow 24 hours for tracking activity to display from the carrier. If you have a pending order and would like information as to it’s expected ship date please submit an inquiry on our contact us page and be sure to include your order number.

What is a VIN?

The Vehicle Identification Number (VIN) lets us know everything about your vehicle. We can determine the engine type, color, and other important details about your car by its VIN.

Where can I find my VIN?

You can find the VIN of your ride on its insurance card or registration details. You can also find the VIN at the base of its windshield near the driver’s side or near the driver’s side door jam.

How do I know if I need a left or right side part?

Our products have accurate listings to make sure you get the right one. For our purposes, left-side parts refer to the driver’s side of the vehicle, while right-side parts are for the passenger side of your vehicle.

How can I make sure the parts fit my vehicle?

To ensure 100% accuracy you will need to input the VIN of your vehicle at checkout. Our extensive online catalog allows you to look up products according to your Year, Make and Model however this does not take into account important aspects such as engine size, trim etc…

Do you offer refunds?

Yes of course! Customers who request refunds should submit a request on our contact us page. Once approved, we can refund the payment via the original payment method used by the customer within 3 days. Take note that these refunds might take time to reflect according to different payment platforms.

When will my order ship?

We process orders within 24 to 48 hours. In-stock orders typically arrive within 7-10 business days. Parts that are out of stock can take longer as we will need to order them from our national distribution centers. We do our best to note when parts are on backorder by displaying a note on the product page however we do not display any stocking levels of any parts on our site. Backordered parts can take weeks or longer to arrive depending on the severity.

Why are funds collected before my order ships?

Funds collected before your order ships serve multiple essential purposes. Firstly, this practice confirms your order, guaranteeing that the items you've selected are set aside for you, minimizing the risk of stock depletion due to high demand. Additionally, prepayment streamlines our order fulfillment process, expediting packing and shipping procedures, which often results in faster delivery times. Lastly, collecting payment upfront covers the costs associated with sourcing, packaging, and shipping, enabling us to provide efficient service. Rest assured that your payment is securely processed, and we are committed to delivering the products or services you've ordered in a timely and efficient manner. Your satisfaction is our priority, and this approach helps us achieve that goal.

Do you have partial ship orders?

Our objective is to ensure the prompt shipment of your entire order. In the event that a particular item is temporarily unavailable due to being on backorder with the manufacturer, we will gladly fulfill your request to partially ship the items that are currently in stock. This approach allows us to get your available items to you as quickly as possible while ensuring the backordered item is sent separately as soon as it becomes accessible. Your satisfaction and convenience remain our top priorities.

Do you price match?

We do not offer price matching services because our prices are already competitively low. Our commitment to providing affordable pricing means that we strive to offer you some of the most competitive rates in the market from the outset. We believe in giving our customers exceptional value without the need for price matching, ensuring that you receive budget-friendly options without compromising on quality.

What is the process for obtaining a core refund?

Customers are responsible for return shipping of a core if a core is required. Cores need to be sent back within their original packaging in order to be eligible for refund. Cores should be sent back to the address found on our contact us page. The package label should include “Core” and your order number. Example: (Core 123456)

Are your parts Original / OEM?

Yes, our parts are Original Equipment Manufacturer (OEM) parts. We take pride in offering genuine OEM parts to ensure the highest quality and compatibility with your vehicle or equipment. These parts are manufactured to the same standards and specifications as those originally installed by the vehicle or equipment manufacturer, guaranteeing reliable performance and a precise fit.

Why do you ask for VIN numbers?

We request your Vehicle Identification Number (VIN) to ensure that we provide you with the most accurate and compatible parts and services. The VIN is a unique identifier specific to your vehicle, containing essential information such as its make, model, year, and often, detailed configuration. By having your VIN, we can cross-reference it with our database to verify that the parts or services you require are a perfect match for your vehicle. This helps us avoid any compatibility issues and ensures that you receive the correct products, ultimately saving you time and hassle. Your privacy is important to us, and we handle your VIN with the utmost confidentiality, using it solely for the purpose of enhancing your customer experience.

Who is Online Subaru Parts?

Online Subaru Parts is a New York-based Subaru dealership selling and servicing Subaru vehicles. Aside from operating the traditional Sales, Service and Parts departments, We also operate an Online Parts department which is dedicated to bringing you a premier online parts buying experience.

Thule Replacement Parts and Warranty

Products manufactured by Thule are to be serviced and warrantied through Thule directly as we do not have access to replacement or repair parts. Thule's customer service can be reached at 1 (800) 238-2388.