Returns and Refunds

General

Please contact us if you are dissatisfied with or need to return an item. Damaged or missing items must be reported within 48 hours of receipt. We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt.

Some Special ordered parts, Electrical parts, Performance parts and Touch-Up Paints are non-returnable. Refunds will not be authorized on items that have been altered and/or painted.

No refunds or exchanges will be accepted after 30 days of receipt.

Return Window

We accept returns within 30 days of receipt.

Contacting us for Refunds

To initiate a return, please submit a ticket or request a callback from us via this page: https://www.onlinesubaruparts.com/contact-us and a member of our team will get back to you with assistance and next steps to process your return for a replacement or a refund.

Item Condition

Products being returned must be unused, uninstalled and in their original condition. This means that the products should not have been modified, altered or damaged as a result of attempted installation or usage. Products being returned should also come with all accessories and original packaging.

Tires

Tires that have been mounted or show any signs of attempted mounting cannot be accepted for returns.

Items that were damaged, lost or stolen in transit

In the event your item gets lost or damaged in transit please contact us immediately and submit a ticket or request a callback from us via this page: https://www.onlinesubaruparts.com/contact-us and a member of our team will get back to you with assistance and next steps. Do not initiate a claim directly with the carrier.

Required Details for Returns

When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:

• Your name

• Email address

• Order Number

• Items you intend to return

• Detailed explanation of why items are being returned

• Indicate whether you want a replacement or a refund

Our team will contact you should we need additional information.

Restocking Fees and Other Charges

Return of Items ordered in error may be subject to a 15% restocking fee. Customers are responsible for return shipping charges. Do not return merchandise to us COD or Postage Due as these returns will be refused.

Refund Method

For approved returns where customers wish to request for a refund, we will initiate a refund applicable to the original payment method used by the customer for the original order within 3 days. Please be aware that the time between us initiating the refund to the refund being reflected to your account varies across payment methods and financial institutions.

Thule Replacement Parts and Warranty

Products manufactured by Thuleare to be serviced and warrantied through Thule directly as we do not have access to replacement or repair parts. Thule's customer service can be reached at 1 (800) 238-2388.